Shipping & returns.

Delivery is complimentary on orders over £150. Below that, the rates available for your address are shown at checkout before you pay.

Transit times are estimates given by the carrier and run from dispatch, not from the moment you order. Where no delivery time has been agreed, we deliver within 30 days of the contract at the latest.

Prices include VAT where it applies. For destinations outside the United Kingdom, import duties, taxes and clearance fees may be charged by the destination country and are payable by the recipient unless the checkout states that they are prepaid. These charges are set by the authorities of that country and are outside our control; a parcel refused because of them is treated as a return and refunded less the carrier costs incurred.

Every parcel is tracked. If tracking has not moved for several working days, or the parcel is marked delivered and you do not have it, write to us and we will open an enquiry with the carrier.

Risk passes to you when you or someone you nominate takes possession of the goods. Until then a loss in transit is ours to resolve: you will be sent a replacement or refunded in full. If delivery is substantially delayed through our fault, you may set a reasonable further period and cancel for a full refund if it passes.

Please check that your address is complete before confirming. We can usually correct an address before dispatch, but not after.

You have 14 days to withdraw from a distance purchase as a matter of law, and we extend this to 30 days from delivery. Pieces should come back unworn, with their tags, and refunds are made to the original payment method within 14 days of receiving them.

Return postage is ours when an item is faulty, damaged or incorrect, and yours when you simply change your mind. The complete procedure, the condition items must be in and the model withdrawal form are on our Returns & Refund Policy page.