Returns & refunds.

1. Contact us through our contact page with your order number and the items concerned, or use the withdrawal form at the end of this page. Any clear statement is enough.
2. We reply with the return address and the instructions for your country.
3. Pack the piece with its tags, in or with its original packaging, and send it back within 14 days. Keep proof of postage until your refund arrives.
4. We check the return on arrival and confirm your refund by email, normally the same week.

You may handle a garment as you would in a shop — try it on, see how it falls, check the cloth. Please do not wear it out, wash it, alter it or remove the tags.

Our pieces are white and ivory, so they mark easily: make-up, fragrance, deodorant, smoke or pet hair can make a garment unsellable. If the value of an item is reduced by handling beyond what was necessary, we may deduct a proportionate amount from your refund and will explain the deduction.

• Faulty, damaged or incorrect items — we pay the return postage in full, wherever you are.
• Change of mind — the direct cost of returning the goods is yours unless we state otherwise in the return instructions or during a promotion.
• Outside the United Kingdom — mark the parcel clearly as a returned good so that no new import charges are raised. Any duties you paid on the original delivery are reclaimable from the customs authority of your country.

We refund to the original payment method, within 14 days of receiving the goods back or of your proof of return, whichever is earlier. You will not pay any fee for the refund itself; your bank may still take a few days to show it.

We refund the price of the returned items and the standard delivery cost of the original order when the whole order is cancelled. If you chose a more expensive delivery option, we refund the standard rate. On a partial return, the delivery cost is not refunded.

Need another size or a different cut? Tell us when you announce the return and we will reserve the piece you want while your parcel is on its way, subject to stock. Exchanges on full-price items carry no additional delivery charge; if the new piece costs more, we take the difference, and if it costs less, we refund it.

If a piece arrives damaged, faulty or is not what you ordered, write to us with a photo within a reasonable time of noticing it. You are entitled to a repair, a replacement or a refund under the Consumer Rights Act 2015 in the United Kingdom and under the legal guarantee of conformity (at least two years) in the European Union, and we cover the postage both ways.

Natural variation in weave and shade, creasing in linen, and the gentle softening of cotton, silk and wool with wear are features of natural cloth and are not faults.

• Items sealed for hygiene reasons where the seal has been broken.
• Pieces made to your measurements or personalised for you.
• Gift cards.
• Items returned after the 30-day window, or without their tags.

None of these exceptions affects your rights if the item turns out to be faulty or not as described.

You may, but do not have to, use this form. Send it through our contact page.