Maison Couture

Help

Questions, answered.

Everything about ordering, delivery, returns and caring for white. If something is missing, write to us — we answer every message.

Orders & delivery

How long does delivery take?

Orders are prepared within one to two working days. Delivery times then depend on the destination and the carrier selected at checkout — the options and estimates for your address are shown before you pay.

Is shipping free?

Shipping is complimentary on orders over £150. Below that, the exact rate for your address is calculated at checkout before payment.

Can I track my order?

Yes. As soon as your parcel leaves us you receive a confirmation email with the tracking details. You can also see your orders in your account.

Returns & exchanges

What is your returns policy?

You have 30 days from delivery to return a piece. Items should be unworn, in their original condition and with tags attached. Write to us and we will send you the return instructions.

Can I exchange for another size?

Yes. Contact us with your order number and the size you would like, and we will reserve it for you while your return is on its way.

When will I be refunded?

Refunds are issued to the original payment method once the return has been received and checked. Your bank may take a few additional days to show it.

Sizing, fabric & care

How do the pieces fit?

Our cuts are relaxed and designed to layer. If you prefer a closer line, consider taking your usual size rather than sizing up — and write to us if you are between sizes, we are happy to advise.

Which fabrics do you use?

Natural fibres only: European linen, long-staple cotton poplin, silk and soft wools. The composition of each piece is listed in its description.

How should I care for white garments?

Wash cool with a gentle detergent and no bleach, dry flat away from direct sun, and press while slightly damp. Linen is meant to crease — it is part of the cloth.

Payment & account

Which payment methods do you accept?

All major cards are accepted, and payment is processed securely — your card details are never stored by us.

Do I need an account to order?

No. You can check out as a guest. Creating an account simply lets you follow your orders and save your addresses for next time.

Still need a hand?

Sizing, fabrics, an order on its way — tell us what you need and we will come back to you.

Contact us